FAQs

Laundry

A typical household washing machine holds 8 or 9 pounds of laundry. See our chart for a better idea of how much laundry weighs. Our friendly staff will weigh your laundry each morning you drop off and pick up to ensure assurance and confidence that what you’re giving is what you’re getting back.

If you live in a campus dorm, per university compliance we only offer curbside pick up and delivery of laundry. Your campus representative will inform you of the pick location prior to your service start date.

If you live off campus, you must arrange with us (in writing) to pick up or leave your laundry in a secure location there is no need for you to be home for either. We will notify you of delivery. After laundry has been delivered, Dorm Doctors is not liable for property damages or theft that occur after delivery.

You will be charged when you sign up for a package. Additional charges for weight overages will be charged on the day of service.

No, we’ve got you covered. We will separate your lights and darks for you and will always follow garment instructions. Make sure that your socks are not balled up AND are right side out, and separate things like two shirts that you took off together, or shorts and sweats that came off together.

We are flexible. If you miss your pick-up day, your laundry can be picked up for service the next day, per campus schedule. As long as you contact us by call/email and request a pickup. If you completely miss a week of laundry, please notify us immediately. If you don’t let us know to double the pounds for the following week, you will be charged for weight overages.

If you need laundry ASAP, please text, call or email us. DURING OFFICE HOURS, which are 7 AM to 7 PM local time Monday through Thursday. So if you ask for an ASAP pickup After office hours, you may incur a $15.00 fee for immediate servicing.

Laundry insurance guarantees that if we ever damage and or lose an item we will reimburse you for that item based on the level of insurance you select. Opt-out if you decide. Review our insurance payout chart to determine which plan suits your needs.

Housekeeping

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Because we work on an 8 a.m. to 7 p.m. schedule, Monday to Friday, we recognize most of our customers aren’t home when we arrive. However, every schedule is different. Simply use our online scheduling platform to set a designated time for your housekeeper to tend to your living quarters. If you’d like to leave us a key or gate code for entry, we’ll arrive as schedule and leave you a note of service completed.  If you live ON CAMPUS in a dorm, per university policy, you must escort us to and from your rooms – therefore you should be present during the cleaning.

At Dorm Doctors, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Use our online scheduling platform to set a designated time for your housekeeper to tend to your living quarters. We value your trust and do everything possible to earn it by performing quality cleans that are reliable and affordable, designed to meet your needs and exceed your expectations.

We believe consistency is key, as we try our best to ensure the same housekeepers return for your home cleaning each service day. We never outsource housecleaners. Actually, we never outsource any of our services. We wear our recognized uniforms with pride and confidently carry out services that exceed expectations. All housekeepers undergo regular training to ensure that we’re always performing the best quality cleans. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

What time would you like us to arrive? With our unique online scheduling platform, you may chose a consistent schedule (day/time) or elect a time whenever you feel you need us to tidy up your space. Don’t worry about window of arrivals, we’ll never have you waiting around for us all day. the time you pick is the time we arrive read you work.

We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests, in addition to our cleaning checklist. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences, so you never have to worry about paying for a service you don’t need or want. To ensure we provide your home with the highest quality of care, we don’t typically:

  • Clean toys
  • Clean the inside of your fireplace
  • Behind or under large appliances (stove, refrigeration, washers/dryers/ ice freezers.
  • Swimming pools
  • Grills

See our pricing list for al la carte cleaning services available in your home.

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with, so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

We understand how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks and it helps us ensure the satisfaction of thousands of students across the country.

Dorm Doctors is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regard to what cleaning products we use, you may purchase those products for our use and we will always leave them for our next visit.

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement and we will notify you of that change. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly and we will enter into your account profile, leave a note on your kitchen counter on your next service day, or enter your request in your account profile under housekeeping special instructions. Whichever method you choose, it will be properly documented so you don’t have to reiterate them every time we arrive for service.

Stop reading these FAQs and head toward the Sign-Up page or call us at 305-707-4921

Storage

We will be picking up 7 days a week during peak move out times, which are generally the week of finals and one week after that

You should call us immediately. That way we can move you on the schedule and find a timeframe if possible.

We will try to accommodate as best as possible. We understand things come up especially around finals time while also tasking your move-out. Give us a call or send us a text with your soonest availability and we will do our best to squeeze you in.

You can change pickup times within 48 hours. Although, we cannot guarantee a time if adjusted with such late notice, we will do our very best to accommodate you.

If you schedule one day in advance there is a $50 fee. The time frame for pick up at your preference may be unavailable; however, we are very quick during pick ups and drop offs, so we can likely fit you in the schedule.

If you think you need to schedule two separate storage pick ups, we suggest postponing you first pick up date so we can collect everything at once. If indeed two pick up are necessary a $25 fee will apply to the second pick up.

Yes, of course. Once you access your account and choose a storage plan option, you may then select a date and time to have your packing supplies delivered to you. Your packing supplies will vary depending on the plan you choose.

The best thing we offer in our storage service is the freedom of time. You may enter your account profile and choose a date and time that best suits your needs. First come first serve of course, but nonetheless, whichever time frame you select, trust we will be there at that specific time.

That’s a great question. You should schedule your delivery 7 days in advance of your desired drop off date. Keep in mind a 30-minute window deliveries and order is based on first come first serve basis.

Because of University restrictions, there are certain black out days where we cannot schedule deliveries. Our website will not allow you to schedule a delivery on those days, and our phone rep’s are familiar with all the days for a given campus.

There is a $50 charge if a customer misses their delivery. We recommend that you do not schedule delivery on the day you are flying in because of how common flight delays are.

We’re not like those other storage services. We understand the variety of reason last-minute changes can happen. We prefer that you call us directly or send us a text message for the quickest response on this last-minute change. The local manager will be contacted to see if the last-minute delivery is feasible. If a delivery is scheduled less than 48 hours beforehand there is an additional $25 fee. We cannot guarantee availability on last minute scheduling requests.

Yes, we will. We will pick up items from your home and ship them wherever you ask us. We use Fedex and the price depends on the size and weight and destination of your items. You just schedule a ‘typical’ storage pickup with us. Print and place our shipping barcodes on your boxes instead of our storage barcodes. To print the barcodes simply go to the My Storage page on this website and click the Print Barcodes button, then select ‘Shipping’ from the pull-down menu. The cost of our shipping items is whatever Fedex charges for the shipping plus a 15% handling fee. The handling fee does not include packing; If you need us to pack items for you, upload to your app images of your closets for a quote.

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