How Service Works
We are available 5 days per week Monday thru Friday 9am-4pm.
Let Us In
Whether it is a doorman or a friend, all we need is to be let in.
Schedule recurring cleans to keep your place looking and smelling fresh.
We Never Cut Corners
--- Our 50 pt Cleaning Method ---
Windows & Doors
Clean Space. Clear Mind.
Frequently Asked Housekeeping Questions
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Because we work on an 8 a.m. to 7 p.m. schedule, Monday to Friday, we recognize most of our customers aren’t home when we arrive. However, every schedule is different. Simply use our online scheduling platform to set a designated time for your housekeeper to tend to your living quarters. If you’d like to leave us a key or gate code for entry, we’ll arrive as schedule and leave you a note of service completed. If you live ON CAMPUS in a dorm, per university policy, you must escort us to and from your rooms – therefore you should be present during the cleaning.
At Dorm Doctors, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Use our online scheduling platform to set a designated time for your housekeeper to tend to your living quarters. We value your trust and do everything possible to earn it by performing quality cleans that are reliable and affordable, designed to meet your needs and exceed your expectations.
We believe consistency is key, as we try our best to ensure the same housekeepers return for your home cleaning each service day. We never outsource housecleaners. Actually, we never outsource any of our services. We wear our recognized uniforms with pride and confidently carry out services that exceed expectations. All housekeepers undergo regular training to ensure that we’re always performing the best quality cleans. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
What time would you like us to arrive? With our unique online scheduling platform, you may chose a consistent schedule (day/time) or elect a time whenever you feel you need us to tidy up your space. Don’t worry about window of arrivals, we’ll never have you waiting around for us all day. the time you pick is the time we arrive read you work.
We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests, in addition to our cleaning checklist. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
- Clean toys
- Clean the inside of your fireplace
- Behind or under large appliances (stove, refrigeration, washers/dryers/ ice freezers.
- Swimming pools
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with, so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.
We understand how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks and it helps us ensure the satisfaction of thousands of students across the country.
Dorm Doctors is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regard to what cleaning products we use, you may purchase those products for our use and we will always leave them for our next visit.
We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement and we will notify you of that change. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly and we will enter into your account profile, leave a note on your kitchen counter on your next service day, or enter your request in your account profile under housekeeping special instructions. Whichever method you choose, it will be properly documented so you don’t have to reiterate them every time we arrive for service.